Case Study: Exchange Street x LujoAutomate

From Talking to Doing: How Automation Unlocked Growth

The challenge:
The team at Exchange Street approached Lujo, knowing what they should have been doing; Stay-in-touch emails to improve candidate experience. A better follow-up process to secure testimonials. A regular newsletter to keep their name front of mind.

But like many growing teams, these tasks were always pushed down the list by focussing on the short term.

The turning point:
Partnering with LujoAutomate meant Exchange Street no longer had to choose between day-to-day delivery and big-picture, low return, marketing. Lujo translated their processes and to-do-lists into a live, scalable, automated process.

Together, we launched:
✅ Automated touchpoints for candidate check-ins
✅ Feedback and testimonial triggers post-placement
✅ Newsletter and nurture flows to warm both sides of the market

The result:
What used to sit in the “we really should…” column is now just quietly happening - bringing in repeat business, building trust, and freeing up the team’s time.

“Without Lujo, we’d still be talking about this - not doing.” - Andy Taylor, Director - Exchange Street

Exchange Street now have automation foundations they can build on.